Because you know each and every product has a lifetime, and after a particular time, it may need repair service. We had a different model, and the convection ovens were great. It's easier for me when I'm cleaning it to be able to lift one of the grates to wipe out the area which needs to be wiped down. My broth simmers nicely. I shopped around a little bit but Viking is one of those products with prices that are pretty even across the board. That was not super nice. The oven is consistently 25 degrees off according to my Amazon internal cheapo thermometer in there. They have the whole bottom piece. Viking, depending on the model, features 15,000 to 23,000 BTU burners. They've been a little bit slow to get back to us because they say Viking was slow too. Viking is an American brand owned by a company called Middleby who are a big noise in the commercial space but not so much the domestic market. Plus, there was some kind of a rebate going on which I found somewhat attractive. Itâs designed very well. We had converted to propane. And when I opened the door up, it would not go all the way down. We are now calling it the turbo stove and turbo oven because the stuff cooks so fast. This warranty covers workmanship or material defects and is valid from your date of purchase. , Viking opened The Alluvian Hotel in its headquarters city of Greenwood, Mississippi as a tourist destination in 2003. But I'll try to schedule an appointment with the warranty company to see if they can come out there and take a look at it. Thereâs a plate that crosses over the open space and a screw fell out and the plate was loose. Other than that, it heats up immediately and it puts out just the right amount of heat. In 30 years and many gas ranges, this is the best range we have ever had. Delta Treat. You can request a quote online or visit one of its local dealers to get pricing on the model youâre interested in. It was a personal recommendation from a family member who had one as well, and we purchased it through a local affiliate of a Best Buy. Miele Kitchen at Yale Appliance in Hanover. So if you are looking for Viking products in Dallas and Ft Worth, or if you have any questions about Viking products, please feel free to call us at 214-306-6900 or simply stop by Elite Appliance at any time and we would be glad to help you. I do have a sponge that I use to make sure it doesn't scratch because when I inquired one time, you have to be careful not to use something that would be abrasive to scratch it. It provides jobs for people here and the quality isn't junk. We wanted a high-end range. I had paid for installation and delivery because that was part of the whole package. I did not have the serial number for the chimney hood that I ordered and I called AJ Madison because they had a lot of them on file from their inventory. We bought it to replace a Thermador cooktop that our builder installed at our request. I love everything about the range except two things. Get buying tips about Ranges, Ovens, and Stoves delivered to your inbox. But we had to have a guy come out and check it because some of the igniters weren't igniting right away on the stove. I absolutely love the quality of the range. We put it on and it does the kitchen just perfect. ", Viking's relationship with Greenwood, Mississippi. It's just not worth it. It looks commercial grade but for residential. I do like the knobs too. Their industry-leading innovative appliances set the American standard for the modern luxury kitchen. Its products can be expensive, but theyâre designed to last. Be the first one to find this review helpful. I wouldn't have a problem if there'd be an embargo with China and it's the only place where the special component that the stove needs in order to run can be found. With Viking, there is no other option. I just got my handyman to come and install it and it was super easy. It's all covered. However, the convection oven button blew out in about a month which kind of surprised me. Continue Reading. I chose Viking because it did have a good reputation. Everythingâs been fine with it and Iâve been very pleased. As Drimmers appliance manager Fran Asaro described it, Monogram is “good quality and a good value” but doesn’t quite have the “prestige” … Several years ago, I heard bad things about them but I decided to give them a chance because they are out of Greenwood and my niece lives there. They were like, âYes, absolutely. It's the best of design. I love that it cooks my potato quickly. , In June 2011, the US Consumer Product Safety Commission (CPSC) accepted a settlement under which Viking agreed to pay $450,000 in civil penalties to settle charges that it failed to report defects in its refrigerators. Viking Appliances Discover why kitchens begin with Viking. Our previous couple ranges had that kind of electronic stuff and we wanted dials we could turn. I work with Gygi, the company we purchased them through, and they've been awesome. I want it to look like it was brand new forever. They kept them in storage for close to six months or more before I actually needed them and gave me some breaks on shipping cost on some of the stuff that I found out later I needed that I hadn't ordered the first time. It offers appliances for indoor and outdoor kitchens and has many colors and styles to choose from. I got a rebate check for $750 on all the appliances, so that was a good incentive, considering the amount of appliances that I bought. I love the roominess. , In April 2017, the US Consumer Product Safety Commission (CPSC) provisionally accepted a settlement under which Viking agreed to pay $4.6 million in civil penalties to settle charges that "Viking failed to immediately report to CPSC that its gas ranges contained a defect that could create a substantial product hazard or that the ranges created an unreasonable risk of serious injury. In addition to their "Professional" and less expens… Since Kevin and I grow a large garden, every fall I do lots of home canning. I also hope that Viking will have those parts here in this country and stock, and any replacement parts will be easy to get. Everything that's out there right now is even broken in the store. The Commercial Appeal. If you buy the best product in this world, one day or another, you will need a repair service must. I would never have gotten this type of support from any of the mainstream appliance companiesâ¦. It catches everything that might have fallen while you're cooking and that is awesome because all you got to do is pull it out and clean it. I also have their microwave and weâve had zero issues with it. I also bought the five-year warranty on all the appliances and at the time, they had a special where if you bought four items, you got one free. It kinda huffs but it doesnât do that on the front burners. It was installed and everything was good, but the screw started backing out and it chewed up like the porcelain on the inside of the door. They sent a gentleman out and he fixed it. We had a minor service problem with our grill and gas broiler which was immediately taken care of without charge. Enjoy reading our tips and recommendations. We bought the Viking range professional model so it's an open burner and we love it. … The second issue is the knobs. The ranges were sold at ABT, Ferguson, Morrison, Pacific Sales, PC Richard & Son and other stores nationwide from July 2007 through June 2014 for between $4,000 and $13,000. Once I turned the convection oven on, I could not turn itself off. This is not what I expected out of a premium product. Our range works fantastically but it is different from what we were used to. In the end, I spent three times the allowance that was given to us by the builder for the whole package on the kitchen appliances and I did that because this may be the last house I ever build and I wanted to get something that would last, would be reliable, and would give my wife some pleasure in cooking on it because she likes to cook. We're really happy with them. They gave me a discount on the shipping because I ordered them in New York and had to have them shipped to Texas. It looks like they've improved from what had happened a couple of years ago. The reported incidents included two consumers who were unable to turn off the range using the controls and were burned while attempting to disconnect the power source. Viking also received five reports that the ranges had turned on spontaneously and caused property damage to the area surrounding the range. Viking originated the "professional" segment of kitchen appliances with its introduction of the first professional-grade range for home use in 1987. , In 2005, Viking opened a 7,000-square-foot (650 m2) destination spa, a cooking school and a restaurant. So, that's pretty awesome too. I like the open range design element of it. They gave me a number, but when I went to the website to fill out the rebate information, for some reason, that number was not recognized. Today the company offers three complete lines of premium appliances including cooking, ventilation, kitchen clean-up and refrigeration, as well as various outdoor appliances. The gentleman had to order it and he was nice enough to put it in his warehouse. There might be a sale every now and then but I didn't see one dealer offering it any cheaper than another dealer, which a lot of times is a sign that they don't have to reduce the prices because they know it is a good product. Of course if a red pepper range isn’t your style, don’t worry. I thought it would be cute if they came in different colors but when I called in, they said there's another competitor that is known for certain colors. Today the company offers three complete lines of premium appliances including cooking, ventilation, kitchen clean-up and refrigeration, as well as various outdoor appliances. It had what I wanted. It's so much more efficient. And then on the range, the glass in the oven door slid around a little bit. I have always loved to cook, and with the new range, it's a joy to spend time in the kitchen. 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