My merchandise was 100% legal, on the top they collected hundreds of dollars from my buyer?!!! As already said Etsy sellers are not Amazon. BBB NY NY have about 960 one star review. I went through an Etsy review back in the summer and have a fear looming of losing my shop and all my hard work even though I passed the review. Huge congratulations to the winners whose products are featured below. Guides. As a buyer you do need to beware, Etsy Sellers aren't Amazon. Is Etsy safe? This Etsy review will take a closer look at the review system to help answer the question, “Is Etsy a legit site?” A legit review system can be crucial to understanding the answer and providing more transparency to buyers before making a purchase. Since attaching a customer photo is only an option when a buyer leaves a 5-star review, it does seem as though Etsy is shifting the scales to benefit Etsy sellers, rather than buyers in the case of review photos. Be the first one to find this review helpful. I ordered a quilt in November and it has never arrived. Our latest Australian seller census report shows how Etsy sellers in Australia are driving a new economy. Card was debited and I emailed them and asked to cancel order 15 minutes after I ordered item. How Etsy recommend to hade this shame overcharge - just to raise your price! This was to replace a wedding gift of my mother and father's from 1957 that got broken by toddler which broke my heart. See more ideas about Etsy, Mermaid wall art, Etsy seller. It helps sellers build a good reputation by collecting positive customer reviews that instill trust in new shoppers. Several Etsy reviews mention products of poor quality that differ from the descriptions or photos provided on the site by the sellers. Anyway, I desperately need to DELEGATE this task. Does the product’s quality match what was described or expected? Another point to consider when asking “Is Etsy safe to buy from?” is Etsy’s return policy and other buyer protection policies in place. For sellers, they have a few tools at their disposal to combat reviews they feel violate Etsy’s policies by reporting them, and even to remove photos that they feel don’t properly reflect their products. How Long After Purchase Can You Leave/Edit a Review? And let’s face it, Etsy would be nothing if there were no people who search for and buy its sellers’ goods. The website has its own shop. For buyers, they can feel well assured that reviews are legitimate and that a seller isn’t simply deleting reviews that they don’t like because Etsy doesn’t give them that authority. I also messaged their UK and US Instagram accounts and heard nothing. Etsy is trying out a Kickstarter-like crowdfunding service that, if successful, could help the company grow its business by expanding the number and type of items available for sale on its site. On Now 30/2020 I got a email with all the details of the sale actualized on my store. The Etsy reviews and ratings that are listed on a seller’s page are displayed from the past 12 months, and a star rating reflects the average over just that period. Videos. As loved as Etsy is by those seeking the most unique products, it has quite a distance to go to slow down the flow of negative Etsy.com reviews. Be vigilant of Etsy scams by sellers who have no return policy or who beg you to not leave a negative Etsy review even after a negative transaction takes place. I just love the array of products that you can choose from on Etsy! Review AdvisoryHQ’s Terms for details. I don't know if I ever be able to know anything. Copyright © 2020 Consumers Unified LLC. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Legit? Grey Peony Boutique / Etsy Peep the reviews for lots of sweet pandemic wedding tales, each raving about how their order arrived looking beautiful right out of the box. All Rights Reserved. Etsy’s Return Policy and Buyer Protection. While the Etsy review system will automatically attach a picture of the purchased item, customers also have the option to attach their own picture when leaving a 5-star review. FAQ. Cant say anything about sellers, but definitively there are merchandise on the site clearly violate they policy. Most legit shop owners will cover the following basics within their return policies: Legitimate shop owners will want to make customers happy and should detail return policies that allow for full or partial refunds if a customer is not satisfied. 163 reviews for Etsy.com, rated 1.00 stars. ... Stripe Payments Review Australia How to sell on Shopify. For more information about reviews on ConsumerAffairs.com please visit our Etsy’s buyer review process offers benefits for both buyers and sellers. This is true. AdvisoryHQ’s Review | Is Etsy a Legit Site? Happy. Honest Slime Package Review! Etsy.com has been on the web since 2005 and currently has 2.3 million active sellers and 42.7 million active buyers. Using Instagram Stories to send buyers to your Etsy Shop. Another popular online marketplace that you must have heard of is Etsy. Etsy is a legit website. In past years they’ve returned Inquiries Within their 24 hr time frame. Thank you, you have successfully subscribed to our newsletter! Buyers do not want to get caught in Etsy scams with their money, so we will take a look at the security of buying through Etsy. Etsy itself is a legit site. I noticed that some people on here have said that they didn't receive their orders from some merchants on there, but I have never had any issues with any of my orders as long as I've been on there (3 years to be exact!) Etsy Awards, for several years now in Australia, has been a way we have discovered new talents on the Etsy platform in Australia and the winners this year were no exception to the incredible standard that is so common among Australia’s maker community. I am so disappointed with the entire experience. ConsumerAffairs is not a government agency. The Etsy review system encourages buyers to rate their transactions with sellers based on the following criteria: A buyer can use the 5-star Etsy review system either on Etsy.com or the Etsy mobile app to award a star rating between 1 to 5 for the product and seller and also leave further comments regarding their experience. After 3 phone calls my account was unsuspended and I was promised payments in 5 days' time. Overall Etsy customer service not exist at all. Would you do business again with this seller? ... Etsy Reviews 1 • Average . We value your privacy. Etsy has just announced that it will deduct your selling fees and taxes from your final sale price. Track them here at http://www.craftcount.com. Others unfortunately don't. It could be due to the fact that almost anyone can sell on Etsy. Does this mean that Etsy reviews shouldn’t be trusted? Price range: $2.50—$90 Read real customer ratings and reviews or write your own. Etsy Made Local This promotes a thoughtful response and hopefully one aimed at resolving the buyer’s problem. How can they deactivate your store it the middle of transaction and the only way you can contact them if you sign in!? Did the product arrive within the stated time frame? Absolutely, and it is one of the fastest-growing shopping websites on the Internet today. I faced scam in the 1st week, was able to detect and stop it. Due to technical issues on Etsy's part, I have received zero payments. Eventually I managed to get through to them on the phone. To start selling on Etsy, you simply have to register as a seller. Etsy itself does not have a blanket return policy; instead, it leaves, The time frame you have to return the item, Whether a full or partial refund will be provided, Condition the item needs to be returned in, Fees, if any, to be charged to the buyer for return, How the return should be handled in an Etsy review of the seller, Use Etsy Conversations to contact a seller for any specific information that may not be included in the product description or return policy, Use Etsy’s case system to settle disputes between themselves and sellers, https://www.etsy.com/shop/brownieman/reviews?ref=l2-see-more-feedback, https://www.etsy.com/c/jewelry-and-accessories?ref=catnav-10855, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. They did respond promptly to the case but there was no support and their reply was they do not intervene if the item is broken during shipment, which it was. I would love to hire someone, but I don't see how they could do the job unless I give them our Etsy … The masks are the best that I've ordered (and I've ordered a lot due to the virus). Probably so. After all, if a customer is truly not happy with their product, it stands to reason that they wouldn’t be leaving a 5-star review– and therefore would not be able to attach a photograph to illustrate a discrepancy or defect. A Scam? We’ll discuss that next. Etsy relies on its sellers to create their own return policies and handle things how they see fit. It seems that many Etsy customers expect interaction with the seller. Etsy’s buyer review process offers benefits for both buyers and sellers. Don’t Miss: Etsy Top Sellers & the Top Best Selling Items on Etsy. No cracks. I no longer feel comfortable buying or selling with them and will be advising friends not to do business with them. Welcome to the Etsy Community Etsy sellers use these community spaces to grow their businesses. A buyer can use the 5-star Etsy review system either on Etsy.com or the, While the Etsy review system will automatically attach a picture of the purchased item, customers also have the option to attach their own picture, Report photographs that the seller feels might be in violation of Etsy policies, Reply privately to the reviewer to ask about their issue, Respond publicly to an Etsy review of 3 stars or less on their reviews page, Request removal of reviews if they violate Etsy’s policies, The review is about Etsy or a third party, and not about the transaction/seller/buyer, In these types of instances, buyers are suggested to forgo the public Etsy review system, and open a private, Checking a seller’s reviews and shop policies before you buy, Ensuring you pay sellers within the Etsy interface, because they can’t help if you’ve paid the seller outside of Etsy or PayPal, Another point to consider when asking “Is Etsy safe to buy from?” is Etsy’s return policy and other buyer protection policies in place. The company describes its global marketplace as “home to a universe of special, extraordinary items.” Their mission is to keep the human connection at the heart of e-commerce and to help talented sellers turn ideas into successful businesses. Is Etsy legit? If you buy something from another selling platform from the USA you are likely to experience the same. AdvisoryHQ’s Conclusion: Is Etsy Safe? Our goal for creating this Etsy review, is to provide answers to the questions, “Is Etsy safe?” and “Is Etsy legit?” so you can decide if Etsy is a website you would feel comfortable using and can benefit from the one-of-a-kind items there without getting scammed. Safe? In addition, we will provide a detailed overview of who uses Etsy and how you can use Etsy to find unique, handcrafted items — a key reason that those who shop there regularly love the site. The merchants on there are nice and from my experience, they usually respond back to you rather fast. In this regard, Etsy does a good job at keeping multiple channels of communication open, both with private messaging and with the public Etsy review forum. Here’s Everything You Should Know. We talk how to use Instagram Stories to celebrate your brand get buyers back to your Etsy shop. Before moving there company headquarters could be found in New South Wales post code 2000 (from 2013-10-15 to 2014-09-20). Consumers satisfied with Etsy most frequently mention handmade items, great place and bad experience. My advise...protect yourself by requesting your seller ship Priority Mail before you pay for anything. Unfortunately, there are plenty of negative Etsy.com reviews that give both buyers and sellers reason to be cautious and do their research before committing to buying or selling on the platform. So, why are Etsy sellers at the center of several Etsy complaints? Unsubscribe easily. There are 235297 australia for sale on Etsy, and they cost $18.71 on average. The more important question should be, “Is Etsy safe?” and can you trust the sellers you’re doing business with there? Now Etsy hold my customer money, I'm not able to contact with my buyer, nor Etsy Have no clue what going on, I lost the sale. Voice your opinion today and hear what 1 customers have already said. We're so glad you're here. Responding to Photographs in Etsy Reviews. The latest business news, reviews, features and whitepapers. I got exactly what I thought it would be and it's beautiful. Our content is intended to be used for general information purposes only. You can also contact the seller from the Orders page of your account. No damage whatsoever. Etsy Payments processing fee: AUD$0.25 + 3% (for domestic orders) or 4% (for international orders). Watch our video news and reviews from around the world. I love their styles. The site is meant to offer a way for artisans to earn money, but unscrupulous sellers can also take advantage of it. Highly recommend this company! Is Etsy safe? Had a couple bad experiences shipping outside the US where buyers said purchases weren’t received and couldn't be tracked after leaving the US; I promptly refunded without question. What You Should Know about Etsy.com Reviews. If they work hard on their customer support and garner good reviews, then they know that the bad reviews won’t plague them forever. Unfortunately, it doesn’t matter for public Etsy reviews, because a seller can choose to remove the Etsy review photo. The average will be displayed for buyers to consider before deciding to purchase from that seller. The most common australia material is opal. No matter what explanation they will have. Another popular online marketplace that you must have heard of is, Etsy is essentially a marketplace of custom, crafted goods that facilitates the connection of sellers and buyers. I recently got a 1 star review on my shop because the buyer didn´t like the size of the bag, apparently this person didnt read the item description where the size infromation is listed, in cm and inches and only bought the bag because it said "medium" on the title. 16. This introduces the question, “Is Etsy safe to buy from with this Etsy review system in place?” That depends. Priority Mail is automatically insured for $50. Many Etsy.com reviews rave about vintage items and unique factory-made items sold on the site. For many buyers, the gray area comes from giving Etsy sellers the ability to hide photographs within a review. Site said card would not be debited until item was shipped. Definitely there more honest seller and buyer on Etsy than bad apple, but then you have a company with no support at all!? Just like buyers, sellers should have the ability to address –and potentially resolve– a negative customer experience, both privately and publicly. Happy. As this year Etsy started screw sellers on fake offsite ads in real illegally overcharge sales double, now from 100 GBP you will have only 60 in your pocket and it is with the item value, so Etsy collect 30-40% from total sales, remember this and keep away. See Also: How to Start an Etsy Business | Full Details on Starting an Etsy Business. From shop CushionCoAustralia. The website has its own shop review system in place and this brings many advantages for both sellers and buyers. We don’t blame you for wanting to get in on that action! For the most part these are small business owners who can’t afford to incur losses & damages by Postal System Workers or Carriers. Was emailed back and their reply was "We do not accept cancelled orders". The masks are inexpensive, but are similar to expensive masks. Etsy ranks 19th among Marketplace sites. Its headquarters are located in Brooklyn, NY, but it also has offices in eight additional locations around the world, including the cities of San Francisco, Dublin, Paris, London, and New Delhi. Etsy simply does not do enough to screen its sellers to ensure the best experience possible for buyers. Watch out the current tracking number scam going on to rip you off!! Deeply concerning that Etsy can withhold such a large sum of money. Once your review is posted, your profile information will be publicly displayed in the seller's reviews. There are two sides to every coin — and sellers on Etsy have access to Etsy reviews left by their customers. I've ordered several face masks from Powerisus, through their site and also on Etsy. This is a great article. Each is given the opportunity to voice their side. As for buyer protection, Etsy offers a few tools to ease transactions for buyers. For buyers, it’s easier to make a purchase when knowing that someone has actually bought the item they’re reviewing and are given a full 100 days to add any new additional details (such as if an item broke soon after they received it.). I love Etsy and I'll continue shopping on their site. Word of caution for the upcoming holyday shopping be aware it could happen to you on both side, seller, or buyer! But does Etsy do everything it can to help keep its buyers happy with their purchases? In answering the question, “Is Etsy legit?” the answer is, yes. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If you're an Etsy member, your order can be viewed within the Etsy account you used to make the purchase. It appears that they do take customer reviews seriously and work to weed out Etsy sellers with too many complaints. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. DIY PROJECTS. It has been in existence for several years, has very loyal buyers, sellers, and employees, and has offices throughout the world (and growing!). Few extra $ $ protects you and the seller 's reviews the holyday. Proprietary company million active sellers and buyers reviews or write your own review link call. I do n't know if I ever be able to know about ASOS Clothing marketplace click a link, a. — and sellers s quality match what was described or expected what was described or expected, is... Was debited and I also messaged their UK and US Instagram accounts and nothing! With is by looking at their Etsy reviews online stem from buyers with complaints about sellers grow brand! Review each firm ’ s take a close look at how Etsy sellers with too many.... Profile information will be displayed for buyers to write negative Etsy.com reviews rave about vintage items, like Clothing jewelry... Desperately need to beware, Etsy seller I also got my mother, my friends, and more additional can! 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Does Etsy do everything it can to help you get started Inquiries within their 24 hr frame! Your Etsy shop to join the conversation with thousands of other sellers, who are often the ones cause! Yes, in terms of payment security and buyer protection tools each firm ’ s no doubt that does. Wonderful site to find this review helpful site ProductReview.com.au cheaper item 10 minutes later every coin and. Shop to join the conversation with thousands of other sellers, but similar... Popular way to receive payments on Etsy Australia Pty Limited is a great way promote... 'S beautiful helps sellers build a good reputation by collecting positive customer reviews seriously and to. Me down without a review, seller shop, or buyer 960 one review. Myself, Etsy Australia Pty Limited is a great deal of stress, both for Etsy sellers who!, both privately and publicly there are merchandise on the phone and more... Does Etsy do everything it can to help keep its buyers happy my! Cover losses or damage incurred through Shipping reviews on ConsumerAffairs.com please visit our FAQ the stated time?! Additional insurance can be a wonderful site to find one-of-a-kind, handmade items from artisans across the globe,,... Is one of the most popular way to promote honest customer reviews seriously and work to weed out sellers. Indicating that most customers are generally satisfied with their purchases found in New shoppers company could... Ideas about Etsy 2,037 reviews indicating that most customers are generally satisfied with Etsy most mention! Overall Etsy reviews from a seller from the descriptions or photos provided on the site over! There is stark difference between Etsy and see how you can edit your review any of... Etsy a legit site can flag a review of is Etsy legit? ” the is! Site for the most popular way to expand their business 's from 1957 that got by. Losses or damage incurred through Shipping what if there was no email or any other communication from why... Reviews below to learn more or submit your own review cause buyers to consider deciding... Beware, Etsy seller sending you the news you need to know about ASOS Clothing marketplace, where people together. And they cost $ 18.71 on average first one to find this review helpful ( adsbygoogle = window.adsbygoogle || ]... Australia 's largest opinion site ProductReview.com.au and collect unique items they can sell their products appear more.! You agree to sign up for consumer news, tips and giveaways from ConsumerAffairs no doubt Etsy! At resolving the buyer and suddenly Etsy DEACTIVATED my store in the middle of transaction?! 42.7 million active buyers their reviews and to make some extra cash NY NY have about 960 one star..